The AEMC is holding a public workshop on 6 February 2020 in Sydney to discuss our review of consumer protections as the energy market evolves.   

The workshop is an opportunity for stakeholders to give feedback on how regulations for protecting consumers may need to change as new energy products and services enter the market. It is also a forum to discuss how digitalisation is changing the way consumers get information about their energy supply.  

At the workshop we will discuss and seek feedback on two issues papers we published in December 2019: 

  • Issues paper 1 on consumer protections in relation to new energy products and services 
  • Issues paper 2 on the impact of digitalisation on consumer protections in relation to the traditional sale of energy. 

We also encourage stakeholders to read Energy Consumers Australia’s paper on Contemporary energy consumer protections. This was released in November 2019 and provides a framework for considering reform to consumer protections. 

Interested stakeholders can register for the workshop here before Friday 31 January 2020. 

For registration queries please contact Anna Klappas on (02) 8296 0604 or 

Submissions on the issues papers are due by 13 February 2020. 

Media: Kellie Bisset, Media & Content Manager, 0438 490 041 or (02) 8296 7813 


This work follows our 2019 retail energy competition review, which mapped the consumer protections that energy consumers receive under the National Energy Customer Framework and Australian Consumer Law and identified potential areas for further review.