The AEMC has published an Options Paper, for public consultation, setting out a range of possible options aimed at improving the timeliness and accuracy of the electricity customer transfer process. These options have been developed as part of the AEMC’s Review of Electricity Customer Switching arrangements in the National Electricity Market (NEM). The Review is focussed on supporting customer choice and facilitating timely and accurate switches between retailers.
Stakeholders are invited to provide submissions on the Options Paper by no later than Friday, 14 February 2014.
For more information, including access to the Options Paper and associated Information Sheet, please visit the project page for the Review of Electricity Customer Switching.