Under the National Energy Retail Rules, retailers must include the values of meter readings at the start and end of the billing period. However, for interval meters, the rules include a provision that permits retailers not to display these values if the metering data required is difficult to obtain.

According to this request, retailers would need to provide a bill for customers with interval meters that shows the meter readings at the start and end of the billing period, in addition to the information currently provided on the total electricity used in the period. 

The Commission is seeking stakeholder feedback. Submissions on the consultation paper are due by 28 February 2019. 

Media: Bronwyn Rosser, Communication Specialist, 0423 280 341 or (02) 8296 7847