The Australian Energy Market Commission (AEMC) today announced an extension to the final determination date for the Accelerating smart meter deployment rule change.
The new date is set for 28 November 2024, allowing for further consultation on enhancing consumer protections. The decision follows stakeholder feedback on the draft determination published on 4 April 2024.
Chair Anna Collyer says the AEMC recognises the critical role of smart meters in Australia's energy transition and remains committed to accelerating their deployment across the National Electricity Market.
''Smart meters are the digital foundation for a modern, connected, and efficient energy system.
"They turn power into knowledge, benefiting everyone from system operators and network businesses to households with and without solar. However, we must ensure that as we accelerate this rollout, we have robust safeguards in place to protect consumers,'' she said.
The draft determination proposed a consumer safeguards package requiring retailers to provide:
- 30 business days notice before any retail tariff changes
- information for customers on the new retail tariff structure and how to optimise energy usage
- historical bill estimates under the new retail tariff structure, where available.
Stakeholder feedback highlighted concerns about potential negative impacts on customers, such as unexpected bill increases following tariff structure changes. In response, the AEMC will conduct additional public consultation to explore strengthening these protections.
''We have heard ongoing concerns about customers experiencing unexpected changes to their tariffs when smart meters are installed. It's critical to the success of the rollout that we thoroughly address these issues.
''We are not stepping away from smart meters or their accelerated rollout. Rather, we are taking the time to address concerns and avoid potential issues as we scale up deployment. This extension allows us to balance the urgent need for smart meter deployment with ensuring consumers are adequately protected and informed," she said.
A directions paper will be published in mid-August 2024, seeking further stakeholder input before the final determination in November.
The AEMC reaffirms that smart meters offer significant benefits, including:
- Providing consumers with more detailed energy usage data
- Enabling access to new retail products and potential cost savings
- Supporting the integration of rooftop solar and other distributed energy resources
''Once you can see how your home actually uses electricity, it's easier to choose energy-saving options. This might include programming different running times for your pool pump or getting a plug-in timer for your old washing machine.
''We look forward to working with all stakeholders to achieve the best outcome for Australian energy consumers and the broader system. This additional consultation will help ensure that the accelerated rollout of smart meters is delivered in the best way possible for both consumers and the energy market as a whole,'' Ms Collyer concluded.
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Media: Jessica Rich, 0459 918 964, media@aemc.gov.au.