The ESB is inviting stakeholders and interested parties to register to participate in Customer Insights Collaboration workshops on the topic of barriers and enablers to customer reward for DER and flexible energy use. The workshops will bring a diverse group of customer, retailer, network, technology, market body, government, clean energy providers and academic stakeholders together to stand in the shoes of customers and generate insights that can feed into the DER Implementation Plan reform activities and inform adjacent policy or regulatory issues more broadly. 

The workshops, which will be held virtually for Release One, and include a mix of expert presentations, large and small group discussions, and human-centred design exercises, will run for approximately three hours each.  

• Workshop 1 - Defining the problem – 23 March 2022 10am-1pm AEDT
• Workshop 2 - Exploring the issues – 13 April 2022 10am-1pm AEST
• Workshop 3 - Synthesising the insights and opportunities – 4 May 2022 10am-1pm AEST

The ESB will be working with members of the SSG for Release 1 to design and deliver the workshops. Further information about the agenda and background materials for the workshops will be circulated ahead of each session.