Rule Changes: Open

Strengthening protections for customers requiring life support equipment

Reference:
RRC0009
Stage:
Publication of Draft Determination
Proponents:
AER
Project Leader:
Jashan Singh
Date initiated:
20-Jun-2017
Overview

On 26 September 2017, the AEMC published a draft rule determination on a rule change request from the Australian Energy Regulator (AER) to strengthen protections for customers that have a person requiring life support equipment residing at their premises.

On 26 September 2017, the AEMC published a draft rule determination on a rule change request from the Australian Energy Regulator (AER) to strengthen protections for customers that have a person requiring life support equipment residing at their premises. 

The draft rule, which is a more preferable rule, amends the life support provisions in the National Energy Retail Rules so that customers will be entitiled to life support protections from the time they first inform either their retailer or distributor that they need life support. It modifies the minimum requirements for retailers and distributors to register and deregister customers for life support protections. It also clarifies the role of retailers and distributors with regards to the registration, medical confirmation and deregistration processes. 

Consultation

The AEMC is seeking stakeholder feedback on the draft rule. Submissions are due by 8 November 2017.

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Documentation