National Energy Retail Rules Version 1

The National Energy Retail Rules are primarily focused on the sale and supply of energy to small retail customers, and provide the detailed content of the consumer protection measures and model contracts that govern the relationships between consumers, retailers and distributors.

Under section 238 of the National Energy Retail Law, the South Australian Minister made the initial National Energy Retail Rules.

The National Energy Retail Rules came into operation on the day that Schedule 1 of the National Energy Retail Law (South Australia) Act 2011 commenced, which was 1 July 2012.

Commenced date:
Sunday, 1 July 2012
Start date:
01-Jul-2012
End date:
30-Apr-2015
Rules Version:
1

The National Energy Retail Rules are primarily focused on the sale and supply of energy to small retail customers, and provide the detailed content of the consumer protection measures and model contracts that govern the relationships between consumers, retailers and distributors.

Under section 238 of the National Energy Retail Law, the South Australian Minister made the initial National Energy Retail Rules.

The National Energy Retail Rules came into operation on the day that Schedule 1 of the National Energy Retail Law (South Australia) Act 2011 commenced, which was 1 July 2012.

Download the current Rules PDF RTF
National Energy Retail Rules Version 1 1 MB
Preliminary 153 KB 570 KB
Customer retail contracts 347 KB 755 KB
Customer hardship 128 KB 456 KB
Relationship between distributors and customers 154 KB 498 KB
Relationship between distributors and retailers-retail support obligations 195 KB 478 KB
De-energisation (or disconnection) of premises-small customers 231 KB 604 KB
Life support equipment 126 KB 544 KB
Prepayment meter systems 284 KB 621 KB
Exempt selling regime 151 KB 575 KB
Retail market performance reports 60 KB 538 KB
Customer retail contracts-electricity consumption benchmarks 174 KB 539 KB
National energy retail consultation 119 KB 536 KB
Model terms and conditions for standard retail contracts 194 KB 624 KB
Model terms and conditions for deemed standard connection contracts 193 KB 631 KB
Savings and Transitional Rules 177 KB 604 KB
Coversheet & contents 227 KB 500 KB