National Energy Retail Rules Version 3

The National Energy Retail Rules govern the operation of the National Energy Retail Market. The Rules have the force of law, and are made under the National Energy Retail Law.

Copies of the National Energy Retail Rules are available for inspection at the AEMC's office in Sydney. The National Energy Retail Law can be found at the South Australian Legislation website.

The current consolidated version of the Rules is Version 3, incorporating:

  • Schedules 2 and 3 of the National Energy Retail Amendment (Customer access to information about their energy consumption) Rule 2014
Commenced date:
Tuesday, 1 September 2015
Start date:
01-Sep-2015
End date:
25-Nov-2015
Rules Version:
3

The National Energy Retail Rules govern the operation of the National Energy Retail Market. The Rules have the force of law, and are made under the National Energy Retail Law.

Copies of the National Energy Retail Rules are available for inspection at the AEMC's office in Sydney. The National Energy Retail Law can be found at the South Australian Legislation website.

The current consolidated version of the Rules is Version 3, incorporating:

  • Schedules 2 and 3 of the National Energy Retail Amendment (Customer access to information about their energy consumption) Rule 2014
Download the current Rules PDF RTF
National Energy Retail Rules Version 3 408 KB
Coversheet & contents 28 KB 503 KB
Preliminary 150 KB 489 KB
Customer retail contracts 380 KB 927 KB
Customer hardship 127 KB 455 KB
Relationship between distributors and customers 150 KB 498 KB
Relationship between distributors and retailers-retail support obligations 191 KB 478 KB
De-energisation (or disconnection) of premises-small customers 228 KB 544 KB
Life support equipment 125 KB 459 KB
Prepayment meter systems 281 KB 582 KB
Exempt selling regime 148 KB 497 KB
Retail market performance reports 59 KB 446 KB
Customer retail contracts-electricity consumption benchmarks 173 KB 448 KB
National energy retail consultation 118 KB 444 KB
Model terms and conditions for standard retail contracts 195 KB 564 KB
Model terms and conditions for deemed standard connection contracts 194 KB 560 KB
Savings and Transitional Rules 171 KB 526 KB