National Energy Retail Rules Version 7

The National Energy Retail Rules govern the operation of the National Energy Retail Market. The Rules have the force of law, and are made under the National Energy Retail Law.

Copies of the National Energy Retail Rules are available for inspection at the AEMC's office in Sydney. The National Energy Retail Law can be found at the South Australian Legislation website.

The current consolidated version of the Rules is Version 7, incorporating:

  • Schedule 2 of the National Energy Retail Amendment (Improving the accuracy of customer transfers) Rule 2017 No. 1
Commenced Date
Thursday, 2 February 2017
Rules Version:
7

The National Energy Retail Rules govern the operation of the National Energy Retail Market. The Rules have the force of law, and are made under the National Energy Retail Law.

Copies of the National Energy Retail Rules are available for inspection at the AEMC's office in Sydney. The National Energy Retail Law can be found at the South Australian Legislation website.

The current consolidated version of the Rules is Version 7, incorporating:

  • Schedule 2 of the National Energy Retail Amendment (Improving the accuracy of customer transfers) Rule 2017 No. 1
Download the current Rules PDF RTF
National Energy Retail Rules Version 7 2 MB
Coversheet & contents 229 KB 590 KB
Preliminary 153 KB 571 KB
Customer retail contracts 353 KB 765 KB
Customer hardship 128 KB 544 KB
Relationship between distributors and customers 157 KB 572 KB
Relationship between distributors and retailers-retail support obligations 195 KB 560 KB
De-energisation (or disconnection) of premises-small customers 231 KB 604 KB
Life support equipment 126 KB 544 KB
Prepayment meter systems 284 KB 621 KB
Exempt selling regime 151 KB 575 KB
Retail market performance reports 60 KB 539 KB
Customer retail contracts-electricity consumption benchmarks 174 KB 540 KB
National energy retail consultation 119 KB 536 KB
Model terms and conditions for standard retail contracts 195 KB 625 KB
Model terms and conditions for deemed standard connection contracts 194 KB 632 KB
Savings and Transitional Rules 183 KB 612 KB